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Upon receipt of your order, product(s) may be returned subject to the following:
a. Product(s) received were incomplete (e.g. missing products from order)
b. Product(s) received were the wrong product(s)
Please ensure that all product(s) for return are unopened, unused, and in their original packaging.
Send an email with the subject CLANZZ Product Return Request to cs@gmail.com stating the reason for the return and attach pictures of the incomplete/incorrect order and proof of purchase within SEVEN (7) DAYS from the date you received the product(s). Any requests made after seven (7) days will not be entertained
Alternatively, send a WhatsApp message to 016-341 4311 stating the reason for the return and attach pictures of the incomplete/incorrect order and proof or purchase within SEVEN (7) DAYS from the date you received the product(s). Any requests made after seven (7) days will not be entertained.
If upon inspection the returned merchandise satisfies our policy requirements, we will credit a full refund to your account OR exchange the returned product(s) with product(s) of equivalent value.
The cost of delivery for return of product(s) will be borne by the customer.
Please send product(s) for return to the following address
Kindly return your purchase to the following address:
CLANZZ OFFICIAL (ZALZALIZA HOLDINGS SDN BHD)
18A, JALAN SERI SARAWAK 20B,
TAMAN SRI ANDALAS,
41200 KLANG,
SELANGOR DARUL EHSAN.
We reserve the right to reject your request if the returned product(s) does not satisfy our policy’s requirements.
